Sixfootfour doesn’t just fix processes. We help organisations shift from documentation to execution, from unthinking habits to high-performance. Business process improvement is not about drawing better maps—it’s about changing the way you work.

At Sixfootfour, we challenge a foundational myth: the idea that “business processes” actually exist. What most call a process is simply a diagram—a graphical map of how things should happen. What truly exists in organisations are habits and routines. People arrive each day and do what they’ve always done, turning inputs into outputs through ingrained habits and often unspoken behaviours.

So, if processes are maps, not machinery—how do you improve them? By addressing what’s real: human habit.

Habits Drive Process

Routine behaviour is powerful. Employees rarely consult manuals; their actions are shaped by habit, reinforced by experience and, most critically, by how they are measured. As one wise voice put it: “Tell me how you are measured, and I will show you how you behave.”

Process inefficiency often hides in decision points. Those moments—where a worker breaks routine to “make a decision on how to proceed”— they introduce risk, cost, and variability. Common triggers include missing data, incomplete customer requests, systems issues, or ambiguous process ‘hand-offs’. Each decision creates a new way of working, fragmenting the flow and increasing complexity.

Removing complexity aligns everyone to the simpler, cheaper process sequence, delivering measurable gains in volume, margin, and staffing. Multiply that across all processes and the savings are transformative.

We will map your current and future processes at a level of detail to meet your needs:

• High level process flows for general understanding.
• Detailed process flows for training and system improvement.
• Extreme detail for understanding the information flow.

We will deliver:

• Clear accountabilities for the process and the management of process.
• Process flows and metrics – Work time, Cycle time, and Cost.
• Full time staffing (FTE) requirements.
• Supervisory training to ensure the process improvements are sustained.